Government Services Forum: A Dialogue On The Future Of Government Services
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The new frontiers that governments are exploring to deliver the services of tomorrow
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The key foundational factors that governments must have in place if governments are to transform services
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The continued importance that must be placed on putting humans at the heart of all design and transformation
Based on research and the views of a diverse panel of senior leaders from the public and private sectors that participated in the Government Services Forum, this report outlines several topics.
The new frontiers that governments are exploring to deliver the services of tomorrow, the key foundational factors that governments must have in place if governments are to transform services and create long-term value from some of the technologies they may choose to invest in going forward, the continued importance that must be placed on putting the human at the heart of all design and transformation.
The modern world is being shaped by extraordinary technological transitions and digital innovation. This remarkable pace of change is being fueled in part through rapid expansion and exponential growth of the digital space.
Digital technology, near unlimited data, increased computing power, expanding communication bandwidth, and the 24/7 online mindset are converging to create a fully digitalized reality that mimics and parallels the analogue ‘real’ world.
In 2022, the World Health Organization (WHO) estimated that around one in eight people globally were living with a mental disorder. Positive mental health is vital to individual and public health, and society in general.