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Government Services Forum: A Dialogue On The Future Of Government Services

Government Services
Government Services
  • The new frontiers that governments are exploring to deliver the services of tomorrow

  • The key foundational factors that governments must have in place if governments are to transform services

  • The continued importance that must be placed on putting humans at the heart of all design and transformation


Based on research and the views of a diverse panel of senior leaders from the public and private sectors that participated in the Government Services Forum, this report outlines several topics.

The new frontiers that governments are exploring to deliver the services of tomorrow, the key foundational factors that governments must have in place if governments are to transform services and create long-term value from some of the technologies they may choose to invest in going forward, the continued importance that must be placed on putting the human at the heart of all design and transformation.