Global Government Services Handbook 2023
Global Government Services Handbook 2023
- Countries with best practices in government services
- Future government services trends
- Strategic recommendations
The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical services to their constituents, are not traditionally seen as purveyors of delightful customers experiences, as in the case of contemporary technology companies such as Apple, Amazon, Netflix, or Tesla. This report’s main premise and structure is that governments have all the potential to do so.
The Global Government Services Handbook 2023 aims to equip government service experience officials with the first global benchmarking refence on citizens’ and residents’ government service experience and best practices to develop future government service experience strategies. The report pioneers several firsts that will help shape government service priorities in the years to come.
In collaboration with
This KPMG paper, the Future of Cities and Urban Economic Growth, is published in collaboration with the World Governments Summit. It aims to provide practical advice for city leaders, administrators, and stakeholders engaged in citizen-centric urban
In collaboration with
This paper sounds an urgent alarm about the impending climate crisis. Despite brief emissions reductions during the COVID-19 pandemic, the world is rapidly approaching a point of no return regarding global warming.
In collaboration with
These are some of the takeaways from the discussions at the fifth edition of the Government Services Forum as the panelists deliberated upon taking a human-centered approach to redesign and implement services.