From Customer Satisfaction Measurement To Customer-Centricity
From Customer Satisfaction Measurement To Customer-Centricity
From Customer Satisfaction Measurement To Customer-Centricity
In collaboration with
The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical serv
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Digital technology, near unlimited data, increased computing power, expanding communication bandwidth, and the 24/7 online mindset are converging to create a fully digitalized reality that mimics and parallels the analogue ‘real’ world.
In collaboration with
In 2022, the World Health Organization (WHO) estimated that around one in eight people globally were living with a mental disorder. Positive mental health is vital to individual and public health, and society in general.