Brief

In high-performing governments, civil servants are equipped with valuable soft skills to work as one team, manage various stakeholders, and build enduring partnerships. Research suggests that there is a range of emotions that prevail in a government setting, and when civil servants are aware of them, they build emotional intelligence that delivers impact in surprising ways. In this session, Professor Steve Jarding outlines what comprises an emotionally intelligent and human-centered civil service.

Speakers

---