This study on the digital transformation of government examines how pervasive new technologies that have become commonplace for citizen-customers are poised to transform the way we engage with government. Policy-makers across all levels of government would now agree that digital technology is at the heart of a modern public service. Digitalisation has already delivered significant savings, in addition to giving citizens simpler, faster and more convenient ways of interacting with government. Currently, digital strategies are largely focused on making services more efficient.
